PLEDGE AND FULFILLMENT PROCESS
Supporting a crowdfunding campaign such as Ultimate OZ Universe: Into the Outerlands Collector’s Edition is different from buying a book from an online retailer where the retailer already has copies of the book in stock and just needs to ship it out to you. For crowdfunding campaigns, the rewards don’t exist today and are essentially made to order based on the amount of support received during the campaign. We start the production and manufacturing process AFTER the campaign closes and commit to ship rewards by a “fulfillment date.” The “fulfillment date” for this campaign is September 2026.
In order to have your rewards shipped out by the fulfillment date, there are three things we need from you:
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WHAT WE NEED FROM YOU TODAY Your support! In order to receive these amazing OZ rewards, we need to reach our funding goal. You can help us do that by backing the campaign. We appreciate all support, so please pledge any tier you desire before the campaign closes on April 7, 2026.
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WHAT WE NEED FROM YOU AFTER THE CAMPAIGN Your information! About 3 weeks after the campaign closes, you will receive an email from our pledge management partner, BACKERKIT, with a link to a form called the “pledge survey.” The pledge survey is how you provide us with your name, shipping address, and other essential information we need to fulfill your pledge. The survey will also allow you to make changes to your pledge, add items, and provide feedback to our team about the campaign. You must complete the pledge survey to receive your rewards.
NOTE REGARDING iCLOUD “HIDE MY EMAIL” FEATURE: Please note that iCloud’s “Hide My Email” feature may cause fulfillment issues. As the name suggests, this feature hides your email from Kickstarter, and by extension, our team, which means that your iCloud email may not receive any email updates, including the link to the pledge survey, or other important correspondence. Please disable this feature BEFORE making your pledge to avoid issues.
- WHAT WE NEED FROM YOU IN AUGUST 2026 Your shipping fees! Shipping rates change over time, and we don’t know today what shipping rates will look like in September 2026. In order to eliminate the risk of overcharging backers due to bad shipping estimates, we calculate and charge shipping fees about 2-4 weeks before the fulfillment date, not at the time you pledge.
All backers who completed the pledge survey will receive an email from our fulfillment partner, EASYSHIP, with a form called the “EasyShip Collect” survey. This form is what allows you to pay for shipping fees. PLEDGES WILL NOT BE FULFILLED UNTIL SHIPPING FEES HAVE BEEN PAID. Please make sure to complete the EasyShip Collect survey as soon as you receive it and pay shipping fees to receive your rewards on time.
Last updated: February 27, 2026 19:24
PLEDGE OVER TIME FEATURE
We want to make pledging support easier and more financially manageable for even more fans of OZ and have enabled Kickstarter’s “Pledge Over Time” feature for Ultimate OZ Universe: Into the Outerlands Collector’s Edition. This feature gives backers who pledge $125 or more the option to pay for their pledge in three equal, interest-free installments instead of one lump sum. The first installment will be due the day the campaign closes (April 7), the second installment one month after that (May 7), and the final installment two months after that (June 7).
Please note that you will not have access to the pledge survey until after you have completed all payment installments.
If you have any questions not addressed here, please take a look at Kickstarter’s Pledge Over Time FAQ page.
Last updated: February 27, 2026 19:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.